Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 15 working days. Cancellations will be accepted only if the order has not been shipped from our end.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@jainfarmfresh.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@jainfarmfresh.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:
7, Kumtha Street, Opposite Hotel Windsor, Ballard Estate, Fort, Mumbai - 400001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The delivery times vary depending on individual products. We deliver most products within 48 hours.
Buyers are responsible to fulfill custom duties and KYC requirements wherever applicable.

Footer Image

About Us:

Jain Farm Fresh Foods Limited is a subsidiary of Jain Irrigation Systems Limited (JISL), India.
We are the world's largest processor of mangoes and the second largest processor of onions in the world.
Jain Farm Fresh Foods Ltd. is also the largest processor of bananas in India. We process fruits and vegetables to manufacture products which are 100% natural, preservative free, with no added artificial colour or flavour.

Subscribe

Enter your email address for our mailing list to keep yourself updated.